Refund policy

Refund Policy

Overview

Our refund and returns policy lasts 30 days from the date you receive your order. If 30 days have passed since delivery, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

How to apply for a refund

Step1: Email support@tinyfab3d.com.au with your order number and reason for return.

Step2: We’ll confirm eligibility and, if approved, send you a return label and packing instructions.

Step3: Items sent back without prior approval can’t be accepted.

Change of Mind Returns

For change-of-mind returns, shipping fees both outbound and return and any payment processing fees are non-refundable. A 20% restocking fee applies to approved items.

Damages and Defects

Please inspect your order upon arrival. If an item is damaged, defective, or incorrect, contact us promptly so we can make it right.

If you receive a damaged or defective item:

  • Contact us within 14 days of delivery with full details and photos.
  • Please note that burst vacuum bags are not considered a defect.
  • If testing does not identify a product fault, we will explain our findings and may treat the request as a change-of-mind return. In that case, the 20% restocking fee and customer-paid return shipping stated above may apply.
  • Please retain the remaining filament and original packaging so we can assess the claim. The amount used will be considered in relation to the issue reported. This does not limit your rights under the Australian Consumer Law.

Australian Consumer Law

Nothing in this policy excludes, restricts or modifies any rights or remedies available under the Australian Consumer Law. Sale items are not eligible for change-of-mind returns; this does not affect your rights where an item is faulty, damaged or not as described.

Business information

TinyFab 3D is operated by TINYFAB PTY LTD.
ABN 69 689 535 742
Registered business name: TINYFAB 3D PRINTING
Business address: 135 Easty Street, Phillip ACT 2606, Australia.
Online store and dispatch location; no public storefront.
Email: support@tinyfab3d.com.au
Phone: 0432 298 382

Exceptions & non-returnable items

We do not accept returns on sale items or gift cards.

Refunds

After we receive and inspect your return, we’ll email you the outcome. If approved, a refund is issued to your original payment method within 10 business days. Your bank or card provider may take additional time to post the refund. 

Late or Missing Refunds (if applicable)

If you haven’t received a refund yet:

  1. Check your bank account.
  2. Contact your credit card company – it may take a few business days before your refund is officially posted.
  3. Contact your bank – processing times vary.

If you’ve done all of this and still have not received your refund, please contact us at support@tinyfab3d.com.au.

Exchanges

The fastest way to receive your replacement is to return the original item (after approval) and place a new order.

Shipping

  • For approved change-of-mind returns, the customer pays return shipping and original shipping charges are non-refundable.
  • For confirmed faulty, damaged or incorrect items, TinyFab will cover reasonable return shipping or provide a prepaid return label.
  • Nothing in this section limits your rights under the Australian Consumer Law.

Return address: 

TinyFab 3D Returns

135 Easty Street, Phillip ACT 2606, Australia

Should you have any questions please email support@tinyfab3d.com.au