Frequently Asked Questions
Quick answers about our filament, printing, orders and delivery.
Filament Selection
How does PLA Pro differ from standard PLA?
PLA Pro is tougher, bonds layers more strongly and generally handles heat better than regular PLA. It is a good choice for functional parts while remaining easy to print.
What temperatures should I use for PLA?
Start with a nozzle temperature of 190–220°C and a bed temperature of 55–60°C. Fine-tune these settings for your printer, filament colour and room conditions.
What is PLA suitable for?
PLA works well for prototypes, models, toys, decorative pieces and everyday prints. Its low printing difficulty also makes it suitable for beginners and education.
Should I choose PLA or PETG?
Choose PLA for easy printing and a clean surface finish. Choose PETG when you need more strength, flexibility, heat resistance or better performance outdoors.
Printing Issues
Why is the filament jamming or clogging the nozzle?
Common causes include moisture, dust, residue and an unsuitable nozzle temperature. Dry and clean the filament, confirm the correct temperature, and clean the nozzle regularly.
What causes stringing?
Stringing usually comes from insufficient retraction, excess nozzle heat or damp filament. Adjust retraction, lower the temperature slightly and make sure the spool is dry.
How can I improve bed adhesion?
Clean and level the build plate. Set the first layer so it is gently compressed against the bed, use a suitable adhesive surface when needed, and slow the first layer to roughly 20–30 mm/s.
Will TinyFab filament work with my printer?
Our standard filament is compatible with major FDM printers, including Bambu Lab, Prusa, Elegoo, Creality, Voron, Raise3D, Anycubic, FlashForge and AnkerMake. Check that your printer supports the filament diameter and material you select.
Filament Storage
How should I store filament?
Keep spools sealed and away from sunlight, heat and humid air. Airtight boxes or vacuum bags with fresh silica gel work well; a dry cabinet is even better for long-term storage.
How can I dry filament before printing?
Use a filament dryer at the material’s recommended setting. A carefully temperature-controlled oven may also be used at 40–50°C for several hours. After drying, seal the spool with desiccant immediately.
Order Issues
Can I change an order after placing it?
Orders cannot be edited after submission. If processing has not started, request cancellation and place a new order. Contact support@tinyfab3d.com.au for help.
Can I cancel an order?
You can request cancellation within two hours of ordering. After that, contact support@tinyfab3d.com.au as soon as possible; cancellation may still be possible if the parcel has not shipped.
What if I receive the wrong item?
Email support@tinyfab3d.com.au within 14 days of delivery. Include your order number and a clear photo of the item so we can review and resolve the issue.
Shipping & Delivery
When will my order ship?
In-stock orders are normally dispatched within 1–3 business days. Canberra deliveries may arrive the next day. Tracking details are sent by email or SMS after dispatch.
How do I track my delivery?
Use the tracking number in your shipping confirmation email to follow the parcel with the carrier.
What if my order is delayed?
Domestic delivery commonly takes 3–7 business days. Check with the carrier first; if the parcel is outside the expected timeframe, contact support@tinyfab3d.com.au.
Tracking says delivered, but I cannot find the parcel. What should I do?
Check nearby safe places, neighbours and the local courier. Some delivery scans appear before the parcel arrives. If it is still missing after a few days, contact us within 14 days with your order and tracking details.
Returns & Refunds
Can a refund be sent to a different account?
No. Refunds must be returned to the original payment method used for the purchase.
What happens if a parcel is returned by the carrier?
Track the return using the original tracking number. Once the parcel reaches us and is confirmed as undeliverable, we will process the applicable refund. Place a new order if you still need the items.
What is the return period?
Eligible products can be returned within 14 days of delivery. Please review our Returns & Refunds Policy for conditions and instructions.