Privacy Policy
Last Updated: September 30, 2025
TinyFab3D (“we”, “us”, “our”) respects your privacy and values your trust. In accordance with legal requirements, we will provide you with detailed information on how we handle your personal data.
TinyFab3D is an Australian-based company, and our products and services will only involve third-party providers located in Australia. This means that your personal information may be collected, processed, or accessed only in Australia where we, our affiliates, service providers, or business partners are located.We are committed to ensuring that your personal information is collected and processed only to the extent necessary and strictly for legitimate purposes, in line with applicable privacy laws, including the Australian Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and, where relevant, other international privacy laws such as the General Data Protection Regulation (GDPR).For the purposes of this Privacy Policy, “you” refers to any individual using our Site or Services, whether you are a customer, website visitor, or another individual whose information we collect.
By continuing to use our Services, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of our Site and Services.
About this Policy
This Privacy Policy (“Policy”) applies when you purchase and/or use the following products or services provided by TinyFab3D:
TinyFab3D Website – such as www.tinyfab3d.com.au (the “Site”);
TinyFab3D Products – including 3D printing filaments, accessories, and related items purchased through our Site (“TinyFab3D Products”);
Customer Support Services – assistance provided directly by TinyFab3D or through our service partners (“TinyFab3D Services”).
For the purposes of this Policy, the above products and services are collectively referred to as the “TinyFab3D Products and Services.” From time to time, we may introduce new or additional products and services. Unless otherwise stated, such new products and services will also be subject to this Policy.
Please note that this Policy is a legally binding agreement between you and TinyFab3D. By using the TinyFab3D Products and Services, you acknowledge that you have read, understood, and agreed to the terms of this Policy. If you do not agree, you must not use the TinyFab3D Products and Services.
To ensure clarity, we may provide definitions for key terms throughout this Policy. If you have any questions, you can always contact us at support@tinyfab3d.com.au.
Personal Data We Collect
Personal Data refers to any information that relates to an identified or identifiable natural person, excluding information that has been anonymised. We collect your Personal Data when you use TinyFab3D Products and Services or interact with us through our website, email, or customer support. The type of data collected depends on how you use our Site and Services.
Please note: if you choose not to provide certain Personal Data, we may be unable to provide you with the requested products or services, or respond to specific inquiries.
For statistical purposes, we may also collect aggregated, anonymised data (such as website visits, sales volumes, and browsing trends) to better understand how our products and services are used. Such aggregated data does not constitute Personal Data.
We will collect and process your Personal Data only for the purposes described in this Policy.
Personal Data You Provide to Us:
When you engage with our Site or Services, you may provide us with:
- Contact Information: your name, email address, billing address, shipping address, phone number, and other details required to process your order.
Account Information (if you create an account): username, password, and order history.
Order & Payment Information: order details, billing/shipping address, and payment confirmation. Payment details (such as credit/debit card numbers) are processed securely by our payment providers—we do not store full card numbers.
Customer Support Information: information you provide when contacting us for assistance, such as inquiries, complaints, or feedback.
Personal Data We Collect Automatically:
We may also receive information about you from third-party providers, including:
E-commerce Platform: our Site may be hosted or supported by providers such as WooCommerce.
Payment Processors: our third-party payment providers may share limited information necessary to confirm and process your transactions.
Shipping & Logistics Partners: delivery partners may share information required to fulfil and track your order.
Marketing & Analytics Providers: such as Google Analytics, which may provide anonymised statistics regarding Site usage.
Any information we receive from third parties will be processed in accordance with this Privacy Policy.
How We Use Your Personal Information
We may use your Personal Data for the following purposes:
Providing Products and Services: processing payments, fulfilling and shipping orders, managing returns or exchanges, and providing customer support.
Account Management: creating, maintaining, and securing your TinyFab3D account.
Communications: contacting you regarding orders, responding to inquiries, or sending service updates.
Marketing and Advertising: sending promotional emails or showing you advertisements about our products or services (you may opt out at any time).
Security and Fraud Prevention: verifying transactions, protecting against fraud, and maintaining the security of our Site.
Service Improvement: analysing usage data to improve our Site, products, and customer experience.
Legal Compliance: fulfilling our obligations under applicable laws and regulations.
Your Privacy Rights
We respect and protect your rights over your personal data in accordance with the Australian Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), the General Data Protection Regulation (GDPR), and other applicable privacy laws.
Some rights apply generally, while others may only apply in certain circumstances depending on your location and the legal framework that governs your data. We will respond to your request within the timeframes required by law.
Below are the key rights you may have regarding your personal data, together with how you can exercise them:
Right to Be Informed:
What it means: You have the right to be informed about the personal data we collect and how we use it.
How to exercise: This Privacy Policy, along with additional notices provided when you use our Site or Services, fulfils this right. You may also contact us at support@tinyfab3d.com.au if you require more details.
Right of Rectification:
What it means: You can ask us to correct inaccurate or incomplete information we hold about you.
How to exercise: Contact us at support@tinyfab3d.com.au with the details you wish to update.
Right of Erasure (“Right to be Forgotten”):
What it means: You may request deletion of certain personal data:
which it is no longer required for the purpose it was collected;
which we processed it based on your consent and you withdraw consent;
which has been unlawfully processed;
- which you have objected to process; or
- in other scenarios stipulated by law.
Limitations: We may retain certain data where required by law (e.g., tax and accounting records), for fraud prevention, or to resolve legal claims.
How to exercise: Submit a deletion request at support@tinyfab3d.com.au.
Right to Restrict Processing:
What it means: You may request that we temporarily or permanently stop processing your personal data in certain circumstances:
You are contesting the accuracy of the information we hold;
Your data has been unlawfully processed, but you prefer that we restrict its use rather than delete it;
We no longer need your data for the original purpose, but you require it for the establishment, exercise, or defense of legal claims;
- You have objected to our processing, and we are in the process of reviewing your objection request (see the section “Right to Object” below).
Limitations: We may retain certain data where required by law (e.g., tax and accounting records), for fraud prevention, or to resolve legal claims.
How to exercise: Submit a deletion request at support@tinyfab3d.com.au.
Right to Object:
What it means: You may object to the processing of your personal data where:
we process it based on our legitimate interests; or
you do not wish to receive marketing communications.
How to exercise: You may unsubscribe from marketing emails at any time or contact us to raise an objection.
Right to Data Portability (GDPR only):
What it means: You may request a copy of your personal data in electronic format and the right to transmit that personal data for use in another party’s service, when we are processing your personal data on the legal basis of consent or performance of a contract. TinyFab3D will make every reasonable effort to respond to your request to the extent possible.
How to exercise: Contact us at support@tinyfab3d.com.au.
Right to Withdraw Consent:
What it means: If we rely on your consent to process your personal data, you may withdraw that consent at any time.
How to exercise: Adjust your communication preferences (e.g., unsubscribe links in emails) or contact us directly.
Right to Lodge a Complaint:
Australia: You may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au.
Elsewhere: Please contact your local regulator.
How to Submit a Request
When making a request, please:
Use the contact details provided above.
Provide sufficient information for us to verify your identity.
Specify the type of request (e.g., access, correction, deletion).
We will review your request and respond within 30 days (or the timeframe required by applicable law). If your request is complex or numerous, we may extend this period and will notify you accordingly.
In certain circumstances, we may deny requests, for example, where disclosure would affect the privacy of others, conflict with legal obligations, or relate to ongoing disputes. If we deny your request, we will provide a written explanation.
Sharing Your Personal Data
This section sets out how TinyFab3D may share your personal information that is collected or generated through your use of our Site and Services.
Publicly Available Information
TinyFab3D does not make your personal information (such as name, address, email, or phone number) publicly available. However, if you choose to post reviews, testimonials, or other user-generated content on our Site or through third-party platforms (e.g., social media), this information may become public in accordance with the functionality of those platforms. Please use discretion when sharing personal information in public areas.
Personal Data We May Share
In order to provide TinyFab3D Products and Services and to achieve the purposes described in this Policy, we may share your personal data with:
Service Providers
We engage trusted third-party service providers to manage or support aspects of our business operations. These include:Payment Processors (for secure payment transactions)
Shipping & Logistics Providers (to deliver your orders)
IT & Cloud Hosting Services (for secure storage and operation of our Site)
Customer Support Providers (to assist you with orders or inquiries)
Analytics & Marketing Partners (to improve our services and tailor marketing, with your consent).
Business Partners
We may share your personal data with business and marketing partners who help us provide promotions, advertising, or other offers relevant to you. These partners will use your information in accordance with their own privacy policies.Affiliates
TinyFab3D may share data within its corporate group or affiliates for legitimate business purposes, such as customer support, operations, or compliance.Legal and Regulatory Requirements
We may disclose your personal information where required to comply with applicable laws, regulations, court orders, subpoenas, or other legal processes.Business Transactions
In the event of a merger, acquisition, restructuring, or sale of assets, your personal information may be transferred to the new entity as part of the business transaction.
Categories of Personal Information We May Disclose
Category of Data
Categories of Recipients
Identifiers such as name, email, phone number, shipping and billing address
Payment processors, shipping providers, IT service providers
Commercial Information such as order history, purchase details, customer support requests
Customer support partners, fulfillment providers
Usage Data such as IP address, browser type, device information, and website activity
IT and analytics providers
Marketing Preferences such as email subscriptions and engagement with promotions
Marketing partners (with your consent)
Important Notes
We do not sell your personal information.
We do not share sensitive personal information without your explicit consent.
When we share your information with third-party providers located outside Australia, we will take reasonable steps to ensure your data is protected in accordance with applicable privacy laws.
Data Retention
We keep your personal data only for as long as necessary to provide you with TinyFab3D Products and Services and to meet our legitimate business and legal obligations. This includes purposes such as processing and fulfilling orders, maintaining accurate business and financial records, complying with applicable laws, resolving disputes, and improving our services.
Below are the general categories of retention periods:
Data you ask us to delete
You may request that we delete certain personal data at any time. Please see Section “Your Privacy Rights – Right of Erasure” for more details.Data retained for a fixed period
Some information is subject to specific retention periods, for example transaction and invoice records required under Australian tax law. Such data will be deleted or anonymised once the legal or operational retention period expires.Data retained until your account is closed
If you have created a TinyFab3D account, we will keep certain information until your account is deleted. Once deleted, associated personal data will be erased or anonymised, unless retention is required by law.Data retained for extended periods for limited purposes
Even after account deletion, we may keep certain limited data for longer periods where necessary to comply with legal obligations (such as recordkeeping requirements), resolve disputes, or enforce our agreements.
We will take reasonable steps to ensure that your personal data is securely deleted, anonymised, or de-identified once it is no longer needed.
Data Security
At TinyFab3D, we are committed to protecting your personal data. We implement a combination of physical, organisational, and technical security measures designed to safeguard the integrity and confidentiality of the personal data we collect and maintain.
These measures include:
Encryption: We use cryptographic technologies to protect data transmission and storage.
Access Controls: Access to personal data is restricted to authorised personnel only, based on service requirements and role responsibilities.
Monitoring and Review: Access to personal data is logged and reviewed regularly by authorised staff.
Minimisation: We limit the number of staff who can access personal data and apply tiered permission management.
Despite our best efforts, please be aware that no security system is completely secure. We cannot guarantee that your personal data will never be accessed, disclosed, altered, or destroyed due to a breach of our safeguards.
Protecting Your Account
To help protect your personal data, we encourage you to:
Use a strong and unique password for your TinyFab3D account;
Never share your password with anyone else;
Log out of your account when using a shared or public device;
Limit access to your own computer and browser.
Security and Retention of Your Information
Please note that information transmitted over the Internet may not always be completely secure while in transit. We recommend that you avoid using insecure channels to send us sensitive or confidential information.
We retain your personal data only for as long as necessary to provide the TinyFab3D Services, to maintain your account, comply with our legal obligations (for example, financial record-keeping requirements under Australian law), resolve disputes, or enforce our agreements and policies.
Children
The TinyFab3D Products and Services are not intended for children under 16 years of age. We do not knowingly collect any personal data from children under 16.
If you are under 16, please do not provide any personal data to us. If we become aware that we have inadvertently collected personal data from a child under 16, we will take steps to delete such information promptly.
Parents or guardians who believe that their child may have provided personal data to TinyFab3D are encouraged to contact us at support@tinyfab3d.com.au, so that we can investigate and, if necessary, delete the information.
Changes to this Policy
We may update this Privacy Policy from time to time. We will not reduce your rights under this Policy without your explicit consent. If we make material changes to how we process your personal data, we will notify you by:
Sending an email to the address you have provided to us; and/or
Posting a notice on the homepage of our website.
The “Last Updated” date at the top of this Policy will always show the most recent revision. We encourage you to review this Policy periodically to stay informed about how we protect your information.
Contact Information
If you have any questions, requests, or concerns about this Privacy Policy or how we handle your personal data, you can contact us at:
TinyFab3D PTY LTD
📧 Email: support@tinyfab3d.com.au
📍 Address: 135 Easty St, Phillip Canberra, ACT, Australia
Contact Information
Should you have any questions, requests, or concerns about this Privacy Policy or how we handle your personal data, you can contact us at:
TinyFab3D PTY LTD
📧 Email: tinyfab3d@outlook.com
📍 Address: 135 Easty St, Phillip Canberra, ACT, Australia
Final Provisions
This Privacy Policy forms part of the Terms of Use of TinyFab3D. By using our Site and Services, you acknowledge that you have read and understood this Policy.